Refund Policy

1Our Commitment

We strive to fulfil every order promptly and provide high-quality social-media engagement services. If you encounter any problem with your order, please contact us via email or live chat. Most issues can be resolved quickly; if not, you may be entitled to a refund or partial refund as described below.

2Cooling-Off Rights for Services and Digital Content

For orders placed online or by phone, you have a 14-day cooling-off period. When you purchase a service (for example, a subscription for auto-likes or auto-views), your right to cancel lasts for 14 days from the date of the contract.

When you purchase digital services (followers, likes, views, etc.), you also have a 14-day cancellation right unless you consent to us starting delivery immediately. If you ask us to begin delivering digital content within this period, you acknowledge that your right to cancel will be lost once the content has been fully delivered.

If you cancel after partial performance, you must pay for what has been supplied and we will refund the remainder.

3Non-Delivery or Substandard Service

If we fail to start or complete your order within the timeframe communicated at the point of sale, or if the service delivered does not match the description, you are entitled to choose one of the following remedies:

• Repeat performance (REFILL) – we will complete or re-deliver the service at no extra cost.
• Price reduction or refund – where repeat performance is impossible or cannot be completed within a reasonable time, we will refund you in full or in part. We will process any refund within 14 days.

430-Day Refill Guarantee

If, within 30 days of completion of your order, the number of followers, likes or other engagements delivered falls below the amount purchased, we will provide a refill at no additional charge.

To request a refill, please contact us with your order details and evidence of the drop.

The followers are sustainable and auto-refill. If a certain number of Followers, Likes, or Comments drops, we provide a 30-day refill guarantee. Just get in touch and we'll sort it out with some bounce.

5Situations Where Refunds May Not Be Available

We aim to be fair and transparent. The following situations are likely to prevent a refund:

• Order in progress – once we have started delivering your order, you cannot cancel for a full refund unless we fail to deliver on time or at all.
• Drops caused by platform policies – we cannot refund for follower or engagement drops caused by changes to social-media platform algorithms or violations of the platform's terms by you. However, our refill guarantee may still apply within 30 days.
• Username changes or private accounts – if you change your username or switch your account to private while we are delivering your order, the service may fail. We will not be obliged to refund in these circumstances.
• Fraudulent disputes – we consider chargebacks without a legitimate reason to be fraudulent. If you raise a chargeback or payment dispute without contacting us first, we reserve the right to provide evidence to the payment provider and may terminate future service.
• Account suspended by the platform – if your IG account is suspended or content is removed by Instagram or the service platform, this is outside our control and not eligible for a refund.
• Expired subscriptions – the subscription (Auto likes, Auto views) will expire within 6 months.
• PayPal case or chargeback already opened – if you've already opened a case with PayPal or filed a chargeback with your card company, we are unable to process a separate refund.

6How to Request a Refund

To request a refund or exercise your cancellation rights, follow these steps:

7Our Commitment to Fair Practices

We do not use hidden fees, drip pricing or misleading sales tactics. We will not publish fake reviews, and we will handle all customer complaints and refund requests honestly. Our refund policy has been updated to comply with the DMCC, which bans fake reviews and drip pricing and empowers the CMA to impose fines for unfair practices.